apologies - missed that you had replied with this question - which is a good one.
Student satisfaction matters quite a lot. There are two dimensions - one is satisfaction and the other is efficacy. We highlight both.
Satisfaction: the tools have to work and students needs to discern value in using them. If we fail in that, the typical behavior is that students complain, make life difficult for instructors, often rate them poorly, and in some cases vote with their feet by dropping or selecting courses that don’t rely on our products.
Efficacy: it matters that our products support learning and that students learn more/better. Obviously an important value proposition and frankly, one that’s hard to measure.
We make both these concepts front and center in our value positioning to instructors, but also add others (e.g. there is a workflow/efficiency value prop as well).
hope this helps and happy to elaborate if I can.